Quote"We do not mark in transit until *after it has been dropped off*. If your order is shipped late due to a delay on our side, *we will PM you and let you know*. If you haven't been messaged, your order went out when it was marked in transit. We want your business as much as you want our products. We won't waste your time, so don't waste ours by asking."Unfortunately won't help much since not everyone reads it, although it might be a good point to add something like they will be contacted as soon as possible if there's any issues at all.QuoteMost importantly, if people aren't reading your full vendor page before purchasing from you, they don't belong on Silk Road. That's like leasing a car and not reading the contract because you're so excited to drive. And while you have an obligation as a vendor to deliver a product in the amount of time that you say on your vendor page you will deliver it within, you are not held to some divine, higher standard of ridiculous proportions that necessitates you calming all of your customers nerves.It's understandable in one way as if they had ordered something from an electronics store or similar in real life they would get an order confirmation, and when they don't get one here they get worried. I wouldn't mind if some kind of function would be added which automatically sends a custom message through Silk Road when an order is marked as in transit where one could for example confirm its been sent.QuoteYou could make a blanket generic response, similar to what you posted and just save it in a text file. Literally copy paste it in and respond to anyone who still pesters you. If it were me, I wouldn't even dignify the buyer with a response, especially if it were clearly noted in your vendor page. But that's why I'm not a vendor. I don't like customer service. ;)I see it as a structural issue and if someone messages me about Shipping Confirmation I've already failed even if I answer yes it's been shipped. A solution which could be implemented on the Silk Road end would be a daily timer which can be set by each vendor to set a daily time limit and each order which is within that limit gets specially marked in the Order Section as having been ordered within the time limit. This timer would be visible for any customer visiting a product page and/or the vendor page itself.QuoteYes, but people might get paranoid that it came from another account. Any problem with manually sending those messages from the BB account besides cluttering your inbox? It seems like you'd be cluttering your outbox instead, which would help you sort through the bullshit.If I send the messages from the main account I will definitely get people replying things like "Thanks" and "Good to know" and so on and this would just move the problem to other messages basically. A solution could hypothetically be implemented by Silk Road if one could get the ability to label messages similar to Gmail so the clutter wouldn't be as bad.